1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Identification: Government-issued ID details (for check-in purposes)
- Payment Information: Credit card details, billing address (processed securely)
- Booking Details: Dates of stay, room preferences, special requests
- Website Usage: IP address, browser type, pages visited (through cookies)
2. How We Use Your Information
Your personal information is used for the following purposes:
- To process and manage your reservations
- To provide personalized services during your stay
- To communicate with you about your booking
- To improve our services and website experience
- To comply with legal obligations and regulations
- For internal record keeping and analytics
Note: We will never sell or rent your personal information to third parties for marketing purposes.
3. Data Protection & Security
We implement appropriate security measures to protect your information:
- Secure Socket Layer (SSL) technology for data transmission
- Encrypted storage of sensitive information
- Limited access to personal data on a need-to-know basis
- Regular security audits and system updates
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
4. Data Retention
We retain your personal information only as long as necessary:
- Booking information is typically retained for 3 years for legal and tax purposes
- Marketing preferences are retained until you opt out
- Payment information is not stored after transaction completion
- Identification documents collected at check-in are securely destroyed after your stay
5. Your Rights
You have certain rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data under certain circumstances
- Objection: Object to processing of your data for direct marketing
- Restriction: Request restriction of processing in certain situations
To exercise these rights, please contact us using the information provided below.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with your consent)
You can manage your cookie preferences through your browser settings.
7. Third-Party Services
We may share information with trusted third parties in these cases:
- Payment processors to complete transactions
- Service providers who assist with our operations (under confidentiality agreements)
- Legal authorities when required by law or to protect our rights
- Business transfers in case of merger, acquisition, or sale
Important: Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this privacy policy from time to time:
- Changes will be posted on this page with an updated revision date
- Material changes will be communicated to you when required by law
- Continued use of our services after changes constitutes acceptance
This policy was last updated on July 10, 2025.
9. Contact Us
If you have questions about this privacy policy or your personal data:
- Email: privacy@vijayaresidency.com
- Phone: +91 XXX XXX XXXX
- Address: Vijaya Residency, Tiruchendur, Tamil Nadu, India
We will respond to all legitimate requests within 30 days.